A partner agency supporting an EU based Heavy Truck Manufacturer was engaged on a significant, multi market After Sales Department Standards Audit.
Due to the speed and size of the assignment they had no time to recruit and train their own people in several markets across the EU area – therefore they risked not delivering the audits on time and disappointing the client.
In total, 38 audits were required in different markets in a very tight market timeframe.
The Centro Consulting network already includes several certified automotive auditors so we were approached to see if we could support the assignment.
At very short notice Centro Consulting provided locally based, industry recognised auditors in several EU markets.
- All audits were successfully conducted
- The results were reported back to the partner agency
- The client was not even aware there had been a difficulty and was satisfied!